Frequently Asked Questions (FAQ)

What products do you offer?

At Nuova Boutique, we offer a wide range of clothing and home décor items.

Our women's collection includes dresses, sweaters, shirts, coats, cardigans, trousers, matching sets, shoes, bags, lingerie, jewelry, swimwear, and activewear.

For men, we offer shoes, jackets, coats, sweaters, shirts, trousers, coordinated outfits, bags, and accessories.

We also offer home décor items such as animal-shaped lamps, designer lamps, and mushroom lamps to bring style and character to your home.

Do you ship worldwide?

No. We currently ship exclusively within France. This allows us to offer fast and reliable delivery times and ensure that every order arrives safely. All orders qualify for free shipping, with no minimum purchase required.

How long does shipping take?

Once processed, orders generally arrive within 3–7 business days. Delivery times may vary depending on your location and the workload of our delivery partners. You will receive a tracking number to follow your package from dispatch to delivery.

How long does order processing take?

Order processing typically takes 1–3 business days. During busy periods or special promotions, processing may take slightly longer due to increased order volumes. We always do our best to prepare and ship your order as quickly as possible.

How can I track my order?

After your order has been shipped, you will receive an email containing your tracking number and a link to check your package's progress. If you do not receive your tracking information or need further assistance, our team is available at hello@nuovaboutique.com.

What is your return policy?

We offer a 30-day return window for sweaters that are unworn, unwashed, undamaged, and in their original packaging. Once the item has been received and inspected, your refund will be issued to your original payment method within 10 business days.

Returns showing signs of wear, perfume, makeup, washing, or damage may be refused.

How can I make a return?

Simply contact us at hello@nuovaboutique.com with your order number, and our team will provide you with the necessary instructions. Please ensure that the item is securely packaged before returning it.

Can I exchange an item?

At this time, we do not offer direct exchanges. If you would like a different size, style, or color, you can return the original item for a refund and place a new order for your preferred product.

Can I cancel my order?

Orders can only be canceled before they enter the processing or shipping stage. If you wish to cancel your order, please contact us immediately. Once processing has begun, cancellation is no longer possible, and the order must follow our standard return procedure.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, AfterPay (subject to eligibility), and UnionPay. All payments are processed securely.

Is my payment information secure?

Yes. All transactions are encrypted and processed through PCI-compliant payment providers. Nuova Boutique does not store your complete payment card details. Protecting your payment security and data privacy is our priority.

What should I do if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately and include photos showing the issue. We will resolve the situation promptly and offer an appropriate solution.

How can I contact customer service?

You can contact us at any time using the details below. Our team is always happy to assist you with order inquiries, product questions, or return requests.

Email: hello@nuovaboutique.com Phone: +1 619 996 1884 

Business Address: Physical address: Nuova Boutique, 701-171 Church St E, Brampton ON L6V 1H5, Canada